Customer Service Support Proposal – APA Format (no running header)

Customer Service Support Proposal APA Format (no running header).
Purpose of Assignment
In this assignment, you to develop your skills using Microsoft Word to address a business case.
Assignment Steps
Resources:

Microsoft Office Help and Training
Other tutorials available online

Read the following scenario:
You have been asked to write a business proposal for a client in the hope of setting up a 3-year customer service contract in support of a new application they are launching this month. Support services will include technical problem solving and answering questions on the use of the application.
Write a minimum 950-word research summary using Microsoft Word in which you communicate the details of your business proposal to the project team. Include the following components in your research summary:

A Microsoft Word business template of your choice
A description of the client s needs including

Hours of operation
Number of calls that will need to be taken
Reporting needs

Proposed solution to client s needs

Pricing
Time of support operation
Advantages of using your service
What support avenues you will provide (live chat, phone, web)

Research through citations and references using the Word reference tool to insert them into the paper
An inserted image supporting your recommendation
A built-in style appropriate for a business document
A bulleted or numbered list
A proofing review using Spelling & Grammar check

Submit your final summary in the following file formats: DOCX, PDF, HTML, and TXT file. This will acquaint you with differences between file formats and why these different file formats may be useful.
Cite a minimum of three references.
Format your assignment according to APA guidelines.

Customer Service Support Proposal APA Format (no running header)