BUAD 3000 Career Development II
Discovery Project Part 2, Sections 1 through 6: Job Vacancy, Company/Organization Selected, Desired and Required Skills or Keywords (selection and validation), Company Focus, and Competitors
80 points—70 points for content; 10 for grammar and typos
Due by 11:59 p.m., Sunday, September 11, 2016 in the Blackboard Assignment Drop Box
Late assignments are not accepted
Introduction for Part 2 Now that you have identified a company and a job vacancy you wish to pursue, you will begin to research and evaluate the company and yourself so that you may build your personal brand and enhance your candidacy. In this submission, using your job vacancy as the foundation for the rest of the assignment, you will report some basic elements about the organization; identify how you have built the skills the employer seeks; reflect on its vision/purpose; explain why you would be a good fit for the company; and uncover information on some of its competitors.
Submission Directions Complete sections 1 through 6 in their entirety prior to submitting a Microsoft Word document in the Blackboard Assignment Drop Box by 11:59 p.m., Sunday, September 11, 2016. Ensure that you observe the Blackboard verification for submission. Take and save a screen shot to validate the submission occurred. An assignment that you think was submitted, yet is not in the Grade Center, will not be considered.
Section 1 Paste Job Vacancy 15 points
Receptionist/Office Administrator
IntelliShop – Toledo, OH
| Who We Are IntelliShop is a privately-held company in Perrysburg, OH, made up of exceptional, creative and interesting people, who work hard to provide truly valuable services to our clients, exceed their expectations, and help them improve their businesses. We are experts in the emerging field of customer experience measurement and improvement. Our solutions help brands make sure they are consistently delighting their customers at all touch-points, and driving bottom-line improvement. We provide clients with comprehensive customer intelligence solutions that include collecting and analyzing information from all areas they engage customers, voice-of-the-customer programs, call centers, retail audits, and more, to give a holistic view of the overall customer experience. We are also pioneering our industry by taking results to the next-level, via deep-dive analytics and improvement-consultation services. What We Seek Summary Key Responsibilities
Competencies
Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. Benefits
EEO Statement Job Type: Full-time Local candidates only:
Required experience:
Required education:
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Section 2 Company/Organization and Industry (For whom do you want to work?)
After completing Section 12, complete the box below. (Each box must have a response to receive full credit. Questions? Ask, please.) 5 points
| 1. Company Name | IntelliShop |
| 2. Website (if available) | https://www.intelli-shop.com/solutions#intelliview |
| 3. Industry | Market Research |
| 4. The company’s product or service | Mystery shopping |
| 5. Is it publicly/privately held | Public |
Section 3 Broadening the Spectrum by Identifying the Competition and Their Locations
When you have determined one company to pursue for employment, you need to identify at least a couple more that are similar in their service or product delivery. These must be actual competitors, not different divisions of the same company. Please ask for help if you need it. You’ve got to know the competition so you can speak to your selected company’s competitive advantage, but also, to unveil similar companies for whom you may like to work.
Using Business Source Complete and/or Business Insights from Gale, present your ability to locate your chosen company’s competition, location, and revenue. 8 points
Note: see the capture from the Carlson Library featuring Business Librarian, Julia Martin. Her LibGuide, located in the course menu, or in these requirements, will help. http://libguides.utoledo.edu/BUAD20003000 . The link you use should lead directly to the competitor’s location and revenue information. If using Business Insights, select the share link. In Business Source Complete, select the permalink. Do not use the company’s website as the “link.” You must use the share link or permalink or you will receive 0 points!
| 1. Company Name | Intellishop |
| a. Location | United States |
| b. Revenue | $16,000,000 |
| c. Link | http://0-bi.galegroup.com.carlson.utoledo.edu/global/search#q=mystery%20shopping&displayGroup=company|Y |
| 2. Company Name | National Shopping service |
| a. Location | United States |
| b. Revenue | $6,073,000,000 |
| c. Link | http://0-bi.galegroup.com.carlson.utoledo.edu/global/search#q=mystery%20shopping&displayGroup=company|Y |
Section 4 Desired/Required Skills (Keywords) 10 points (5 points for listing; 5 points for highlighting the job vacancy
List at least five of the desired/required qualities/keywords the employer seeks that you believe you possess and can include in resume statements. These will be one or a few words, not entire sentences. Return to the job vacancy now, and highlight the same five skills that are listed below. (See the sample submission, page 4. Now, list your five skills. 10 points (5 each for highlighting and listing)
Section 5 Validating Your Skills 15 points
Drawing upon the information you have captured from the job vacancy you selected and your identification of keywords you will use to promote your brand, select three of the five skills from section 3 and compose three statements that would be worthy of including in written (resume, cover letter, Linkedin profile) or verbal communication (interview responses, personal brand pitch). Consider specific examples (from work, class, involvement in organizations, etc.) you might cite to prove that you have or are building these skills/attributes. You must be prepared to share real qualifiable or quantifiable examples otherwise your claims are meaningless and empty. This is the “substance” of your communication. Each response will be given a value of 12, 2 or 3. (1=Needs Improvement, 2=Acceptable, 3=Excellent). “Specific Example” means an individual event, project, task etc. It does not mean writing in generalities. Use the Sample Submission as a guide. 15 points (3 for listing the skill; 3 for highlighting; 9 for the quality of the response).
| Skill | Specific Example Using the Keyword (include and highlight the keyword in the statement). Note how the keyword is used in the statement so it is “seen” by the employer |
| 1. customer service | Assistant and advice provided to clients who buy or use or products or services and have a great costumer service satisfaction.
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| 2. Assists team members | Treat and assists team members as individuals all the time while focusing in the main goals to achieve a high end satisfaction.
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| 3. Maintains office supply inventory | Maintains office supply inventory for employee use, which means I need to maintain a consistently updated list of inventory purchased and used within a specific accounting period. |
Section 6 Company/Organization Focus This is the information that “draws” you to the organization. Try to capture any of the following points from the company’s website: vision, philosophy, set of core values/priorities, or mission. You will incorporate this information into your cover letter, application, and interview responses—in essence, your “brand.” Note: some organizations are intentional (specifically labeling “vision,” “values,” etc.) when placing this information on their websites. If you are having difficulty locating it, ask for help!
| Our mission is simple. We provide the best customer service ever. We obsess over quality and integrity. We execute programs that truly help our clients.
We began in 1999 with a mission to build an industry-leading company with wildly loyal customers. Our clients find our passion to be contagious, and today we are recognized as the industry leader for the highest level of service to our clients, and exceptional quality, accuracy and integrity in the work we do. We help our clients to evaluate, understand and improve their customers’ experiences. We help them increase loyalty and drive top and bottom-line improvement to their business. We do this primarily through a highly effective service called mystery shopping/secret shopping. We also provide other customer intelligence solutions including customer satisfaction surveys, retail auditing, call center evaluations, merchandising, and in-depth analytics and consultation. To achieve this, we place passionate, smart, extremely customer-focused and dedicated people at the core of everything we do – and then we fully empower them to take exceptional care of our clients. We are flexible, responsive, creative, and the very best at serving our clients. Our offices are creative, very cool, specifically designed to promote a great culture, teamwork, creativity, and good work. We just get customers. We think like them, we put their needs first, we are all-in with them. We are always seeking ways to offer more value for their investment with us. We make it easy to work with us, and we deliver on our commitments. Contact IntelliShop today to learn more how we can help you succeed!
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| I do have a passion for shopping for a few years now. I do give friends and family great ideas and styles when it comes to shopping. No matter what kind of shopping, if its clothes, home decorations and furniture, or accessories. My advice usually depends on the age and on the material that a person is looking for. As a receptionist I can provide a highly great information and details about so many products. In this case I really see myself doing great in Intellishop and can increase customer satisfactions.
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Remember, up to 10 points will be aIDed pending the number of grammar or typographical errors are found
Submission Requirements When completed, submit this portion of the assignment, Sections 1 through 6, in the Blackboard Assignment Drop Box by 11:59 p.m., Sunday, September 11, 2016. Ensure that you observe the Blackboard verification for submission. An assignment that you think was submitted, yet is not in the Grade Center, will not be considered. Take a screen shot of the verification message and save it to validate that the assignment was actually submitted.
Sample submission begins on page 4
Discovery Project Part 2, Sample
Section 1 Paste Job Vacancy 15 points
Paste the job vacancy you used in Part 1 below
Job Details
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Human Resource Generalist
Job ID #: 1908 Location: Perrysburg, OH
Functional Area: Human Resources Education Required: Bachelors Degree
Position Type: Full-Time Regular Relocation Provided: No
Experience Required: 1 – 3 Years
| Position Description We are currently seeking a Human Resource Generalist to join our Corporate team at our world headquarters in Perrysburg, Ohio. POSITION SUMMARY: PRINCIPAL ACCOUNTABILITIES: SCOPE AND IMPACT: Position Requirements EDUCATION AND EXPERIENCE: REPORTING RELATIONSHIPS: TRAVEL REQUIREMENTS: Must be able to perform the essential functions of the job with or without reasonable accommodations. About O-I:
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Bottom of Form
New Search View Job Cart (0) Send This Job to a Friend View My Account
Section 2 Company/Organization and Industry (For whom do you want to work?)
Complete the box below. (Each box must have a response to receive full credit. Questions? Ask, please.) 5 points
| 1. Company Name | Owens-Illinois |
| 2. Website (if available) | www.o-i.com |
| 3. Industry | Glass container manufacturing |
| 4. The company’s product or service | Manufactures glass containers for beer, ready-to-drink low alcohol refreshers, spirits, wine, food, tea, juice and pharmaceuticals. |
| 5. Is it publicly/privately held | Public |
Section 3 Broadening the Spectrum by Identifying the Competition and Their Locations
When you have determined one company to pursue for employment, you need to identify at least a couple more that are similar in their service or product delivery. These must be actual competitors, not different divisions of the same company. Please ask for help if you need it. You’ve got to know the competition so you can speak to your selected company’s competitive advantage, but also, to unveil similar companies for whom you may like to work.
Using Business Source Complete and/or Business Insights from Gale, present your ability to locate your chosen company’s competition, location, and revenue. 8 points
Note: see notes from our class meeting with Julia Martin from the Carlson Library. Her LibGuide will help. http://libguides.utoledo.edu/BUAD20003000 . The link* you use should lead directly to the competitor’s location and revenue information. If using Business Insights, select the share link. In Business Source Complete, select the permalink.
Do not use the company’s website as the “link.” You must use the share link or permalink or you will receive 0 points!
| 1. Company Name | Saint Gobain Container L.L.C. |
| a. Location | Muncie, IN |
| b. Revenue | $6,496,700,000 |
| c. Link* | http://0-bi.galegroup.com.carlson.utoledo.edu/essentials/company/354506?u=ohlnk130 |
| 2. Company Name | Compania Vidriera S.A. de C.V. |
| a. Location | Monterrey, Mexico |
| b. Revenue | $6,264,000,000 |
| c. Link* | http://0-bi.galegroup.com.carlson.utoledo.edu/essentials/company/504550?u=ohlnk130 |
Section 4 Desired/Required Skills (Keywords) 10 points (5 points for listing; 5 points for highlighting the job vacancy
List the five of the desired/required qualities/keywords the employer seeks that you believe you possess, that you recorded previously in Section 3, Part 1. Return to the job vacancy and highlight the five skills.
Section 5 Validating Your Skills 15 points
Drawing upon the information you have captured from the job vacancy you selected and your identification of keywords you will use to promote your brand, select three of the five skills from section 3 and compose three statements that would be worthy of including in written (resume, cover letter, Linkedin profile) or verbal communication (interview responses, personal brand pitch). Consider specific examples (from work, class, involvement in organizations, etc.) you might cite to prove that you have or are building these skills/attributes. You must be prepared to share real qualifiable or quantifiable examples otherwise your claims are meaningless and empty. This is the “substance” of your communication. Each response will be given a value of 12, 2 or 3. (1=Needs Improvement, 2=Acceptable, 3=Excellent). “Specific Example” means an individual event, project, task etc. It does not mean writing in generalities. Use the Sample Submission as a guide. 15 points (3 for listing the skill; 3 for highlighting; 9 for the quality of the response).
| Skill | Specific Example Using the Keyword (include and highlight the keyword in the statement). Note how the keyword is used in the statement so it is “seen” by the employer |
| 1. Customer Service | Actively listened to and evaluated customer service issues, and offered workable solutions to achieve satisfaction. |
| 2. Verbal Communication | Practiced verbal communication by delivering “welcome” aIDress to more than 300 fraternity guests during Homecoming Festivities. |
| 3. Negotiation | Participated in negotiations by evaluating student code infractions during 20 judicial hearings and deliberating appropriate sanctions. |
Section 6 Company/Organization Focus This is the information that “draws” you to the organization. Try to capture any of the following points from the company’s website: vision, philosophy, set of core values/priorities, or mission. You will incorporate this information into your cover letter, application, and interview responses—in essence, your “brand.” Note: some organizations are intentional (specifically labeling “vision,” “values,” etc.) when placing this information on their websites. If you are having difficulty locating it, ask for help! Each
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