Applying Fo Supervisor Position in Post Office Duties and Responsibilities HW I want to apply for Supervisor in Post Office. Please help me answer this que | Course Hero
Applying Fo Supervisor Position in Post Office Duties and Responsibilities HW I want to apply for Supervisor in Post Office. Please help me answer this question perfectly. I will give you my resume to answer question
Question is: “Provide a description of your qualifications and accomplishments demonstrating you possess each of the requirements stated on the job posting. These accomplishments may have occurred in various settings”
Here is duties and requirements for Position: Supervisor Customer Service
DUTIES AND RESPONSIBILITIES
1. Supervises carrier activities; evaluates the daily workload and makes carrier and route assignments; calls and assigns auxiliary carriers and messengers; makes temporary changes in routes and time schedules and authorizes overtime work. 2. Supervises the distribution and dispatch of mail and other mail handling activities, including handling change of address mail; ensures that proper procedures are followed related to receipt, recording, and delivery of accountable mail.
3. Supervises window services to the public, including sale of stamps and other accountable paper; providing special services such as Express Mail, box rental, and acceptance of advance deposits; providing information on postal services; setting meters; and accepting mail at public windows; conducts audits of employee flexible accountabilities.
4. Establishes work schedules and allocates work hours to meet service requirements; reschedules assignments based on changes in mail volume and human resource availability.
5. Analyzes delivery operations, mail flows, and retail operations within the work unit using observation, data analysis, and computer models; makes recommendations to improve operations.
6. Conducts or oversees mail counts and inspections; analyzes factors such as office practices, safety conditions, route layout, and delivery methods to determine if routes are laid out properly; makes recommendations for route adjustments and other efficiency improvements.
7. Ensures compliance with vehicle maintenance and inspection schedules; monitors vehicle service contracts; may investigate vehicle accidents.
8. Supervises a medium-size group of craft employees; provides on-the-job training; ensures complete training in current operating and safety procedures; assesses employee performance and provides guidance and direction to employees regarding work performance; makes recommendations for performance improvement; and ensures development of employees in the work unit.
9. Establishes effective work team relationships; involves employees in decisions that affect them; and encourages decision making at the lowest possible level.
10. Has frequent contact with the public, large volume mailers, and representatives of community, business, or mailing organizations to respond to mailing inquiries.
11. Supervises and participates in record-keeping of work hours, mail volumes, cost ascertainment data, carrier transportation costs, accident and injury occurences and costs, and personnel time and attendance.
12. May personally perform certain non-supervisory tasks in order to meet established service standards, consistent with the provision of Article I, Section 6, of the National Agreement.
SUPERVISION
Postmaster or Manager, Customer Services, or designated unit manager.
Qualifications/Requirements
1. CHANGE MANAGEMENT: Prepares employees for change by establishing and maintaining continuous dialogue with employees; communicates change to employees and reassures them during the transition from present to future state.
2. COMMUNICATION SKILLS: Organizes and expresses thoughts and information in a clear and concise manner while tailoring the message to the audience; engages in active listening; is aware of the impact of nonverbal cues on the message being delivered; takes into account the feelings and motivation of others when delivering a message.
3. EMPLOYEE FOCUS: Establishes a positive and safe work environment conducive to increasing productivity through treating employees with dignity and respect; defines the roles of employees and clarifies their responsibilities for the success of the organization; provides employees with the tools and support they need to accomplish their goals.
4. FUNCTIONAL ADMINISTRATION: Completes administrative tasks; generates and analyzes daily reports to ensure appropriate documentation of operations.
5. OPERATIONS MANAGEMENT: Manages the operation through the use of operational plans developed to drive work unit and organizational performance; addresses labor relations issues and applies knowledge of local and national agreements to solve workplace conflicts; analyzes data on a regular basis to determine if adjustments to current operations are necessary to achieve goals.
6. PERSONAL ACUMEN: Adapts to changes in the business environment; demonstrates trustworthiness and initiative to
accomplish work unit and organizational goals and objectives.
7. KNOWLEDGE OF PERFORMANCE MEASUREMENT systems and standards, and customer satisfaction indicators, as they relate to customer service operations.
8. WORK UNIT PLANNING: Determines priorities of the work unit on a daily and weekly basis; identifies resources (employees and capital) needed to accomplish goals and allocates resources as allowed to support the priorities and goals established for the work unit and organization as a whole. TRAN PHAM
1764 Barberry Lane, San Jose, CA-95122 | (408) 888-4775 | tran.nb.pham@gmail.com
OBJECTIVE
Seeking an entry-level position in the finance and business field that will allow me to utilize the skills
gained at San Jose State University and build a long-term career.
EXPERIENCE
USPS Hillview Station-San Jose, CA.
City Carrier and 204B Supervisor| 10/23/2019- Present
? Perform vehicle safety checklists on a daily basis.
? Observe the USPS safety policy.
? Engaged in sort, bundle, and delivery of mail addressed to homes and businesses on
an assigned route.
? Hold mail for customers who are away from delivery location.
? Furnishes customers with change of address cards and other postal forms as needed.
? Resolve customer complaints and answer customers’ questions regarding policies and
procedures.
? Obtain signed receipts for registered, certified, and insured mail.
? Leave notices telling customers where to collect mail that could not be delivered.
? Collected all outgoing postage, parcels, and missent mail.
? Assisted other carriers as needed.
? Detailed to 204B Supervisor position in Feb 2020 at Hillview station, San Jose as
Sunday supervisor where I was in charge of ensuring Sunday parcels were delivered
properly and the all carriers need were met.
? Make carriers’ schedule working on Sunday.
? Training and supporting new PTF working through on Sunday.
? Direct and coordinate operational, management and supportive services of one or a
number of postal facilities.
? Prepare detailed and summary reports of post office activities to manager.
World Financial Group Milpitas, CA.
Agent | 12/2016- 02/2020
?
Attended continuing education courses and workshops to gain additional insurance
and finance industry knowledge.
?
Processed applications, payments, corrections, and cancelations.
?
Calculated quotes and educated potential clients on options.
?
Followed up with customers on unresolved issues.
?
Met with prospective customers and business owners in homes, businesses and
other settings.
?
Tracked the progress of all outstanding insurance claims
KQ Integrated Solutions – San Jose, CA.
Office Assistant |05/2019 10/2019 (Temporary Job)
?
Performing basic office tasks, such as filing, data entry, answering phones,
processing the mail.
?
Handling communications with clients and vendors via phone, email, and inperson.
?
Helping Accountant paying to Vendors by credit card. Organized Invoices, packing
list and purchase order (PO).
?
Supporting Engineer to make plan and instruction to run CNC machine building off
material for customers orders by ERP software.
Pizza Hut Restaurant San Jose, CA.
Team Member | 02/2013 10/2019
?
Handled cash, credit, debit cards and providing correct change in payment
transactions.
2
?
Maintained complete knowledge of restaurant menu, including special discount.
?
Maintained an atmosphere of enthusiastic customer service.
?
Successfully communicated with all team members to navigate job duties and
complete daily tasks.
?
Answered customer questions regarding merchandise and pricing.
?
Supporting store manager to recruit and interview qualify people to staff our
store.
?
Stay focused during busy times and delegate tasks to employees to keep business
running smoothly.
EDUCATION
San Jose State University San Jose, CA.
?
Bachelor of Science: Finance, 2018.
?
Relevant courses: Management and Organization Behavior, Commercial Banking,
Investment Analysis, International Business Finance, Business Ethics, Financial
Management Theory, Strategy Management.
Evergreen Valley College San Jose, CA.
?
Associate of Arts: Business Administration, 2016.
?
Relevant courses: Principle of Economy, Financial Accounting, Management
Accounting, Business Statistics, Legal Environment of Business.
SKILLS
? Active learning
? Self-motivated under pressure
? Problem solving
? Computer skills: Microsoft Word, Excel,
? Team work
? Organization
? Multitasking
3
Power Point, Outlook, Sales Force and
ERP(Epicor).
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